Shipping policy
Shipping policy
All orders are processed within 1 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Please allow extra time for your order to process around US holidays.
Domestic Shipping Rates and Estimates
Flat rate shipping rates
For United States:
| Free Shipping - $59.00 and up | Free |
| Standard Shipping |
$6.99 |
| Heavy Goods Shipping ( 5lb–20lb) | $10.99 |
| Free Shipping - $59.00 and up | Free |
| Standard Shipping for the orders bet. $25 - $150 |
$35 |
| Heavy Goods Shipping for the orders over $150 | $50 |
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within X days of receiving your shipping confirmation email, please contact us at support@soapologynyc.com with your name and order number, and we will look into it for you.
Refunds, returns, and exchanges
If for some reason you are not pleased with your order, please reach out to customer service for the full return policy.
email us at support@soapologynyc.com
In the event that your order arrives damaged in any way, please email us as soon as possible at support@soapologynyc.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at support@soapologynyc.com.