Privacy Policy

Soapology NYC LLC (“Soapology,” “we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard information when you visit or make a purchase from www.soapologynyc.com.

INFORMATION WE COLLECT

When you visit our website, place an order, subscribe to our newsletter, or contact us, we may collect certain information including:

• Name

• Email address

• Phone number

• Billing and shipping address

• Payment information

• Order history

• Device and browsing information

We may also collect information automatically through cookies, analytics tools, and similar technologies.

HOW WE USE YOUR INFORMATION

We use your information to:

• Process and fulfill orders

• Provide customer support

• Communicate with you regarding purchases or inquiries

• Send marketing emails or text messages if you have opted in

• Improve our website, products, and customer experience

• Prevent fraud and maintain security

EMAIL & SMS MARKETING

If you subscribe to our newsletter or SMS updates, you may receive occasional promotional messages regarding new products, seasonal releases, events, and special offers. You may unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our emails. You may opt out of text messages at any time by replying STOP. Message and data rates may apply.

SHARING INFORMATION

We do not sell your personal information. We may share information with trusted third-party service providers that help operate our business, including:

• Shopify

• Payment processors

• Shipping carriers

• Email and SMS marketing providers

• Analytics and advertising platforms

These providers only receive information necessary to perform their services.

COOKIES & ANALYTICS

Our website may use cookies and similar technologies to enhance your browsing experience and analyze website traffic. We may use services such as Google Analytics, Meta/Facebook Pixel, TikTok Pixel, and Shopify analytics tools. You may disable cookies through your browser settings.

DATA RETENTION

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, or to comply with our legal obligations, resolve disputes, and enforce our agreements.

DATA SECURITY

We take reasonable precautions to protect your information and maintain secure systems for online transactions. However, no method of transmission over the internet is completely secure.

CHILDREN'S PRIVACY

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from minors. If we become aware that we have collected personal data from a child under 13, we will take steps to delete that information.

YOUR RIGHTS

Depending on your location, you may have rights regarding access to, correction of, or deletion of your personal information. To request assistance regarding your information, please contact us using the information below.

THIRD-PARTY LINKS

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.

CHANGES TO THIS POLICY

We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes.

CONTACT

Soapology NYC

67 8th Avenue

New York, NY 10014

United States

Email: support@soapologynyc.com

Website: www.soapologynyc.com